Refund policy

Last updated: 2018-05-20

NeoSounds is unable to accept cancellation of any orders for digital downloads, nor to offer any refund for such orders, once you has commenced downloading. Each of the sound recordings on this website has a sample, extract, or preview that is available for evaluation before purchasing any licenses for them and that clearly demonstrates the content of each item, thereby giving a clear understanding of what is being purchased.

However, in case of technical issues or errors on the website, associated with payments or charges, or in case where sound recordings / digital files are corrupted, a refund can be issued by request. Such request must be maid within 14 calendar days of purchase via the contact form or by the phone number mentioned below the contact form. All refunds are issued within 7 days of the received request.

In the case of a sale being reversed or cancelled or of money being refunded for any reason, all rights granted under purchased license will immediately terminate. You must stop use of the sound recordings and destroy all copies of the sound recordings.